Project Background
The customer initially inquired about the all-aluminum suitcase. Due to the high cost of the all-aluminum material, the customer wanted to replace it with all-PC material and insisted on using the litchi-pattern design. Our team will be fully responsible for providing technical support and carrying out the production process.
Customization process
Requirements Communication → Design And Proofing → Confirmation And Production → Production Phase → Quality Inspection And Packaging → Logistics Arrangement
Communication Process
Presentation Stage: Building Trust
By means of factory videos, certificate documents and actual production cases, we have gained the trust of our customers. After the customer decided to trust our factory, they provided us with professional design draft files, and clearly marked the patterns and fabric types for the inner lining of the luggage.
The drawings include a unique internal modular storage system, which demands extremely high precision in the division of internal space and the installation of components.
The surface treatment should achieve a fine texture resembling the lustrous patterns of a lychee fruit, and a coating with high scratch resistance should be applied. The logo should be embedded using a seamless inlay technique.
After receiving the customer's drawings, we immediately started the 3D design process and precisely manufactured the molds according to the customer's specifications. And the patterns, materials and colors of the outer luggage shell all comply with the customer's customized requirements.
After receiving our 3D designs and the initial model drawings, the client was very satisfied, which strengthened the client's trust in us. And it also advanced the progress of production.
Requirement Communication: Clarify Goals
During multiple discussions, we focused on confirming the following four key points:
1.The size of the product
2.Compatibility of the surface texture with the original material;
3.The colors of each component;
4.The material of the lining and the internal structure
Final confirmation stage
After confirming the mold drawings and the colors of the accessories, we began to arrange for the production and strictly followed the sampling standards to monitor the mold accuracy, surface treatment, and pattern restoration throughout the entire process.samples.
FAQ — Common Questions from Global Clients
A: How to confirm the customization requirements proposed by the customer?
Q: How to confirm the feasibility and technical details of the pattern or design file provided by the customer?
A: Our project manager will work with the technical team to evaluate the documents provided by the client and analyze the feasibility of the design. We will focus on checking the structure, size, and detail requirements of the pattern to ensure that the design meets production conditions. After confirming the accuracy, we will provide the design scheme and rendering for the customer's confirmation.
A: Can the 3D mold design be modified?
Q: Can customers make modifications when they are not satisfied with the preliminary design rendering?
A: Of course you can. Our design proposal is flexible. If the client has any modification suggestions, they can be raised after preliminary confirmation. We will make adjustments based on feedback to ensure that the final design fully matches the client's needs. Usually, we will complete the modifications within a short period of time and provide updated renderings.
A: How long is the sample production cycle?
Q: How long does it take for sample production after the customer confirms the design drawings?
A: Normally, the sample production cycle is 3 to 5 working days. This depends on the complexity of the design and the processing of the mold. After the sample production is completed, we will immediately take physical photos and videos and send them to the customer for confirmation.
A: What is the production cycle after sample confirmation?
Q: What is the typical cycle for entering mass production after the customer confirms the sample?
A: Once the sample is confirmed, the batch production cycle usually takes 7 to 15 working days (depending on the order quantity and production process). During this period, the production schedule will be strictly arranged according to the customer's delivery time requirements.
A: How to ensure the quality of customized products?
Q: How to ensure the quality stability of customized products?
A: We implement strict quality management system in the production process. Each batch of production must go through multiple quality inspection processes, including raw material inspection, production process sampling, and finished product inspection. We will also conduct third-party testing according to customer needs to ensure that the final delivered product meets all specifications and quality requirements.
A: How to deal with problems with customized products?
Q: How to solve the quality problems or discrepancies between the received customized products and expectations?
A: We promise to provide comprehensive after-sales service. If there are quality issues or the product is not executed according to customer requirements, we will communicate with the customer as soon as possible to understand the specific problem and provide solutions. If necessary, we will arrange for returns, exchanges or re production.
A: What is the payment method for customized projects?
Q: What are the payment methods for customized projects?
A: We support multiple payment methods, including advance payment and final payment. Usually, after the customer confirms the design and places an order, a certain advance payment will be made for mold making and sample production. After sample confirmation, the customer pays the remaining balance and production work begins. For bulk orders, we can also provide installment payment plans based on specific circumstances.
A: Can customized projects provide sample displays?
Q: Can we receive a sample display to decide whether to proceed with the order?
A: We understand our clients' needs very well, and usually we provide design renderings and 3D simulations first. If the customer has a need, after the sample production is completed, we will provide physical samples to the customer for display, ensuring customer satisfaction before proceeding with mass production.
A: Can I modify some of the requirements in the order?
Q: Is it possible to modify certain requirements of an order (such as changing patterns, materials, etc.) during the production process?
A: If the order has not yet entered the production stage, modifying the requirements is completely feasible. If production has already started, we will try our best to coordinate, but it may have some impact on the production cycle and cost. We suggest that customers confirm their requirements as soon as possible to ensure smooth progress.